Customers Rights

Choosing a Collision and Refinish Center

As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. This is the Law!

It’s your Car – It’s your choice!

Do I Need More Than One Estimate?

No. Do not waste your time or that of several shops receiving estimates. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf.
Your insurer or appraiser may have to inspect the damage. This can be done at the shop you have chosen. Arrangements can also be made to have the damage assessed at a location of your convenience.

It’s your Car – It’s your choice!

Notify Your Insurance Company

Before authorizing any repairs notify your insurance company or agent, and tell them where the damaged vehicle can be inspected.

It’s your Car – It’s your choice!

Is the Work Guaranteed?

Most collision and repair centers guarantee their collision work to some degree, which may not include the paint job. Ask to see a copy of the shop’s guarantee and have any information you do not understand clarified.

It’s your Car – It’s your choice!

Qualified Collision and Refinish Centers

Look for signs that indicate repair technician training and certification. Membership in professional trade associations and the Better Business Bureau indicate the shop is keeping up with the latest repair procedures.

It’s your Car – It’s your choice!

Know Your Shop

Make sure the shop you choose:

  • Maintains a reliable, professional reputation.
  • Is properly equipped and organized to meet today’s more technical repairing needs.
  • Maintains specialized equipment and systems at peak performance.
  • Have technicians that are thoroughly trained and certified. Shop cleanliness can say a lot about the technicians’ attitudes, so can friendliness and atmosphere. If you feel comfortable with the shop and its people, chances are you’ll be satisfied with their work.

It’s your Car – It’s your choice!

Inspect the repairs

Before driving away:

  • Check the appearance of the repaired area – close-up and from a distance.
  • Examine the paint for color match, texture and overspray.
  • Take a test-drive to check mechanical repairs.
  • Check that the vehicle is clean.
  • If you are not satisfied, mention your concerns immediately.

It’s your Car – It’s your choice!